Position title
ITSM Process Owner – Change
Description
Lead the design, governance, and continuous improvement of Change Management processes in ServiceNow. Collaborate with stakeholders to ensure changes are efficiently planned, assessed, and implemented with minimal risk to business operations.
Responsibilities
- Design and maintain Change Management processes in ServiceNow
- Govern and enforce adherence to Change Management policies
- Collaborate with stakeholders to assess and plan changes
- Monitor change implementation to minimize business disruption
- Continuously review and improve process efficiency and effectiveness
Qualifications
- Proven experience in ITSM Change Management processes
- Hands-on expertise with ServiceNow Change module
- Strong understanding of ITIL framework and best practices
- Excellent communication and stakeholder management skills
- Ability to balance risk with operational needs
Job Benefits
- Opportunity to lead and own a critical ITSM process
- Exposure to enterprise-level ServiceNow environment
- Professional growth through continuous process improvement initiatives
- Collaborative work culture with cross-functional teams
Education
- Bachelor’s degree in Information Technology, Computer Science, or related field
- ITIL certification preferred
Skills
- ServiceNow Change Management expertise
- ITIL process knowledge
- Process design and improvement skills
- Analytical and problem-solving skills
- Strong stakeholder engagement abilities
Hiring organization
Employment Type
Full-time
Industry
Information Technology
Job Location
Remote work from: USA
Working Hours
Monday - Friday : 9 AM - 6 PM
Base Salary
$95000-$120000 Per year
Date posted
August 12, 2025
Valid through
August 31, 2025
