I ran two panel calls with roughly twenty vendors to fill an ITSM Incident Process Manager (CTH). Despite detailed requirements—must-have Incident experience, current ITIL, authorized states—I was buried in resumes from developers ‘wanting to be’ process managers. Even a premium firm missed the mark.
When hiring resumed, TTI One came in, listened once, and sent a focused shortlist: candidates with real Incident process chops, willing ownership, current ITIL, and the right work authorization. Every interview was productive. Instead of sifting and re-explaining, I compared three excellent finalists and made the hire within a few weeks. That’s the difference between volume and vetting.
— Sr. Manager, Service Management
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